Home
Resources
Support
Everything you need to know about getting support from MetaMetrics.
Get Support with Issues
MetaMetrics strives to deliver a reliable customer experience but our customers may occasionally encounter an issue with MetaMetrics' products or services. When this happens, it’s important to understand how to report an issue so it can be resolved.
Customer Success Team
MetaMetrics Customer Success team ensures the successful implementation of every aspect of MetaMetrics deliverables and offers sales and implementation training for Lexile and Quantile measures and related products.

Resources
- MetaMetrics Frameworks
  Learn about the Lexile (Reading and Oral Reading) and Quantile Frameworks.
- Communication Resources
  Get the most out of implementing measures.
- Support
  Everything you need to know about getting support from MetaMetrics.
  - Get Support with Issues
    MetaMetrics strives to deliver a reliable customer experience but our customers may occasionally encounter an issue with MetaMetrics' products or services. When this happens, it’s important to understand how to report an issue so it can be resolved.
    - Customer Success Team
      MetaMetrics Customer Success team ensures the successful implementation of every aspect of MetaMetrics deliverables and offers sales and implementation training for Lexile and Quantile measures and related products.
    - Support Hours and Maintenance
    - Issue Severity and Response Targets
      MetaMetrics classifies issues into three categories of severity. Each severity level sets the targeted response and resolution times. A response time is the maximum length of time from when MetaMetrics receives the support request to when the customer receives an initial response. The resolution time is the maximum length of time MetaMetrics has to resolve the issue.
  - Service Level Agreements
    Learn more about MetaMetrics Service Level Agreements (SLA).

Customer Success Team

MetaMetrics Customer Success team ensures the successful implementation of every aspect of MetaMetrics deliverables and offers sales and implementation training for Lexile and Quantile measures and related products.


	Lisa Bickel VP, Customer Success lbickel@lexile.com