Support and Feedback
If you need help with setup, troubleshooting, or have a technical question about our product, our support team is here to help.
Here's how to reach us:
- Contact Partner Support: Product Technical Support
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
- Knowledge Base: Partner Help (FAQs and step-by-step instructions)
When reaching out, please include:
- Your name, company, and email
- The product or solution you're using
- The case, reason, and severity of the issue
- Country location
- A short description of the issue, with screenshots or error messages (if available)
If you have ideas on how we can improve our offering, we are all ears. Please reach out to your Partner Success representative to provide your feedback so we can identify unmet needs and help inform product enhancements and prioritization.